Privacy Policy

1. Introduction

This Privacy Policy outlines how we collect, use, store and protect the personal and business information provided by users (including individual customers and corporate clients) when placing orders on our website. We are committed to complying with international data protection regulations and safeguarding your information security.

2. Information We Collect

We only collect the information necessary to process your orders and provide services:

• Contact information: Name, company name, email address, phone number, shipping address (for order delivery and logistics coordination);

• Order information: Product selection, order quantity, trade requirements, and communication records related to your order;

• Payment information: Since we only accept telegraphic transfer (T/T) via Proforma Invoice, we do not collect or store any online payment card details.

3. Use of Information

We use the collected information solely for the following purposes:

• Processing your online orders and issuing Proforma Invoices (PI) for payment confirmation;

• Arranging sample delivery and bulk cargo shipment, and providing tracking information;

• Communicating with you regarding order status, quality issues, and after-sales support (e.g., defective product replacement/deduction);

• Sending important notifications about order updates, shipping arrangements, and policy changes.

4. Information Storage & Protection

• Your information is stored on secure servers and only accessible to authorized staff for business purposes;

• We adopt industry-standard security measures to prevent unauthorized access, disclosure, alteration or loss of your information;

• We will not retain your information longer than is necessary for the purposes stated in this policy.

5. Information Disclosure

We will not sell, rent or trade your personal/business information to third parties. Information may be disclosed only:

• To trusted logistics partners (couriers for samples, shipping companies for bulk cargo) to fulfill your order and provide tracking services;

• When required by law, court order or government regulation.

6. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The revised version will be posted on our website, and the updated date will be indicated at the top of the page.

7. Contact Us

If you have any questions, concerns or requests regarding your information and this Privacy Policy, please contact us through the "Contact Us" section on our website.